Policy – Georgia Mountain Rentals

Please read the following detailed information on some of the finest vacation rental properties in Rabun County both on the lakes and in the mountains. Our goal is to provide you with quality accommodations that will make your Georgia Mountain Rentals vacation unforgettable.

We are excited you have chosen Georgia Mountain Rentals for your vacation getaway. We want your lake or mountain vacation to be as trouble free as possible, beginning with your reservation. That's why we created this detailed policy statement. We highly recommend reading all of the following information to avoid any confusion or misunderstanding. If you have questions, or if we can be of assistance in any way, please let us know.

The rental homes managed by Georgia Mountain Rentals, Inc. are privately owned and are decorated and furnished to suit the owner's taste and needs. Accommodations vary greatly from brand new and modern to simple and rustic. Because of variations between properties, make sure that you inquire about all of your specific needs. Do not assume or take for granted that a unit has all of the amenities you require. The following is a list of basic items you will find in all of our rental homes: heat, refrigerator, stove, toaster, coffee maker, basic pots & pans, dishes, flatware, utensils, telephone, TV, bed linens, pillows, towels, washcloths along with a starter supply of soap and bathroom tissue. Items that are NOT SUPPLIED typically include charcoal, kindling or fire starter, wood, irons & ironing boards, cribs, laundry soap, plastic wrap, foil, coffee filters, condiments, spices or any type of food item. Some homes have locked owner closets reserved for the owner's personal items. Please respect the owner's privacy in these areas.

To reserve a Georgia Mountain Rentals vacation home, please call our office between the hours of 9 AM and 4 PM Monday through Friday. Our reservation number is 706-782-2772. In order to save time, please have your credit card, the dates you want to come and your property requirements available when you call. If you have chosen a property from our brochure or the Internet Brochure (www.rabunrentals.com) ALL RESERVATIONS REQUIRE A VALID CREDIT CARD NUMBER ON FILE. After your reservation is made we will immediately mail you a lease. You have ten (10) days to receive, sign, and return the lease to our office with the required payment in order to confirm your reservation.

Full payment of your rent, taxes, processing fee, and cleaning fees for any reservations must be received in our office at least thirty (30) days prior to your arrival date. We request that payment be in the form of a check or money order (NO CASH, PLEASE). Please be sure to put the reservation number on the check for proper credit. For reservations made less than thirty (30) days prior to check-in, payment must be sent by a "next day" service or charged to your credit card. A $25 service charge will be added to any returned checks.

In order to insure that properties are maintained and well cared for, as a security deposit hold will be placed on your credit card the day before your arrival. The hold will remain in effect for up to ten (10) days. If there are no damages, extra cleaning charges or garbage charges, the hold will be released by your credit card company. No refund will display on your credit card statement since this is simply a hold and not a sale. In the event extra charges exceed the amount of the Security Deposit, the guest(s) credit card will be charged the entire amount of all damage or extra cleaning fees. A detail of all extra charges along with picture detail will be mailed to the guest(s).

We are sorry you have to leave at all, however, we must insist on a 10 AM check-out time. (Sunday check-outs have until dark to check-out.) Leave your unit "broom clean" and in the same order as your arrival except for linens. All dishes and cookware must be washed and put away, garbage taken to the dumpster according to directions included with your check-in package and BBQ grill clean. A minimum fee of $50.00 will be charged if excessive cleaning or garbage removal is necessary. Leave lights, televisions and other appliances turned off. Leave heat set at 55 degrees or air conditioning at 80 degrees and fireplace screen or glass doors closed and secured. Leave all windows and doors closed and locked. Pile wet linen, towels, etc. on the shower floor or in the bathtub. Furnishings must be returned to their original positions. Sorry, we must insist on a prompt 10 AM check-out. (Sunday check-outs may stay till dark.) NO OTHER EXCEPTIONS PLEASE.

All of our homes provide bed linens, bath towels, hand towels, and washcloths along with a starter supply of bar soap. The house is cleaned and clean linen is placed on each bed prior to your arrival. This is a "Housekeeping Unit". Daily maid service is not provided and guests are expected to launder towels, etc. as needed during their stay. It is not necessary to wash towels or bed linens prior to departure. It is a good idea to bring extra towels for swimming use. Each unit is inventoried after each use. Upon arrival report any apparent damage, housekeeping issues, shortage of furnishings or equipment immediately to the office WITHIN TWO HOURS OF ARRIVAL. Your silence indicates full acceptance of the unit and its condition. Only artificial holiday decorations are permitted and all evidence of any guest decorations must be properly disposed of upon departure. Only artificial Christmas trees are permitted.

Georgia Mountain Rentals and the property owners do everything possible to keep all equipment in good working order. However, it is impossible to guarantee that all appliances, hot tubs, hot water heaters, etc., will be in working order 100% of the time. We do guarantee to correct all deficiencies as soon as possible during normal business hours. There will be no refunds or adjustments. Report all maintenance problems to the office. If it is after hours, be certain to leave your unit phone number and the nature of the problem on the answering machine. You should take reasonable action to secure the problem. Management reserves the right to perform scheduled exterior minor maintenance and/or emergency interior maintenance during your stay with or without notice to you, however, in the event maintenance must be performed, we will do out best to do so without inconvenience to you. Some units are operated and maintained by local owners, in which case, the owner will be the contact for maintenance or housekeeping issues.

You acknowledge that NO PETS are allowed in or on the premises unless Agent has expressly authorized such use. (Type and weight of dog has to be listed on lease or it is prohibited). Some homes allow pets (Dogs Only). There is a $25.00 per night/per pet (dogs only). Pet limits vary by house. Our No Pet homes do not allow pets anywhere on or about the premises. IMPORTANT: IF YOU HAVE A DOG AND IT IS NOT LISTED ON THE LEASE, THE UNAUTHORIZED OCCUPANCY OF PETS WHERE PROHIBITED WILL RESULT IN IMMEDIATE EVICTION AND LOSS OF ALL RENTS AND SECURITY DEPOSITS! Prior permission must be granted. Specific rules must be followed. An additional pet deposit may be required. PETS ARE NOT ALLOWED ON FURNITURE OR BEDDING.

All of our homes are privately owned and are equipped with residential telephone service. The office does not have a switchboard. Therefore, it is important that you leave the phone number for the home (located on top of your confirmation) you have rented with relatives and emergency contacts. We suggest that you bring an answering machine and/or a fax machine if you anticipate any need for these services. There is no mail service to our homes. If you require mail or shipping delivery, please note the following: U.S. Mail, UPS, FedEx, etc., Guest's Name, C/O Georgia Mountain Rentals, 104 East Savannah St, Clayton, GA 30525

Because our units are privately owned homes, the method and level of TV service (cable, satellite, antenna) is determined by the owners and by the service that is available in the area. Premium channels are typically NOT available. Georgia Mountain Rentals assumes no responsibility for TV reception or operation and cannot guarantee that specific channels will be available. At best, satellite systems can be confusing, however, it is the only television reception that is available to many of the units we manage. We will be happy to assist you by phone to help you with TV related problems. However, if you insist that we travel to the unit to assist you and we find that the problem with the system is due to user error, there will be a minimum $25.00 charge. If television or VCR wiring is changed to facilitate use of games, etc., it must be returned to the same condition as when received.

Georgia Mountain Rentals and our property owners make every effort to assure that all descriptions and representations from our staff in our brochure and on our Internet Site are accurate. However, we are not responsible for printing errors or changes made by owners in the furnishings or amenities. Prices and amenities and/or minimums are subject to change with or without notice.

If you have any questions or require additional information please Call Us Toll Free: 1-877-385-9259
or E-Mail Us: rabunrentals@windstream.net